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Returns & Exchanges

 

Conditions

The following conditions must be met:

  1. Item(s) must be returned within 30 days of delivery.
  2. Item(s) must be in their original condition, unworn, unsoiled, unwashed and with their original tags attached. If this is not the case, the item(s) will not be accepted. 
  3. All exchanges are final and cannot be returned for a refund or further exchange.
  4. We do not accept returns or exchanges on items marked as 'Final Sale', unless deemed faulty.
  5. Returns or Exchanges will not be accepted on Wholesale or Corporate orders.

    How to return or exchange

    Customers in the US:

    1. Please lodge your return or exchange request via our Returns Portal.
    2. Solbari does not cover the cost of return postage for refunds or exchanges, it is a fixed cost of USD$10 per order to return.
    3. The cost to send your new item in an exchange will be covered by Solbari.

    Start a return or exchange (US)

    Customers in all other regions:

    Contact us for return or exchange outside of the US

     


      Refunds

      A full refund will be credited back to your original payment method. The refund will be processed as soon as we receive your parcel, but please allow 2-5 business days for your account to be credited.

      Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times.

      PLEASE NOTE: 

      • Due to hygiene reasons, we are not accepting returns or exchanges on items which cover the face and mouth as noted on the relevant product pages. 
      • Swimwear Bottom and Swimsuit: all swimwear should be tried on over underwear without removing the protective adhesive strip. In the interests of hygiene, returns will not be accepted if this strip has been removed or where it is obvious the item has been worn. 
        • Umbrella returns, exchange & refunds: If you experience an umbrella manufacturing fault within the first 6 months of purchase, we will exchange or refund your original item. Manufacturing fault includes shaft, ribs, runner, stretchers, spring, and automatic open/close button only.
        • Skin care products (including sunscreen and calming cream products) that have been used, opened or unwrapped are not eligible for a return, refund or exchange.
        • Items marked 'Final Sale' or 'Summer Sale' cannot be returned or exchanged, unless deemed faulty.

        Any questions?

        If you have questions about returns or exchange, please contact us.