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Terms and Conditions

Agreement

These Terms and Conditions apply to all users, including both users who are simply viewing the web site and users who are purchasing goods through the website. Please read these Terms and Conditions carefully as making a purchase signifies acceptance of these terms.

If you enter any prize competitions or other promotions on the Services, separate terms andF conditions may also apply in addition to these Terms and Conditions.

All users must accept these Terms and Conditions if viewing the website and making purchases.

These Terms and Conditions are subject to change at any time without notice. Every transaction is governed by the Terms and Conditions in place at the time of the transaction. These Terms and Conditions were last modified on 11/02/2025.

Solbari products

 

PLEASE NOTE: Face covers and sun hats that cover the mouth are not specifically designed to prevent the transmission of airborne illnesses or viruses. 

Solbari products comply with the following standards:
AS/NZS 4399:1966
AS 4399:2020
ASTM D6544-2012
ASTM D6603-2012
AATCC 183-2014

The UPF 50+ rating is for the fabric and does not address the amount of protection which is afforded by the design of the garment. The manipulations involved in garment manufacture such as stretching and sewing may lower the UPF of the material. Articles which have been designed to cover the maximum area of the body are recommended.

The protection offered by this item may be lessened:

(i) at points where the fabric is in close contact with the skin such as across the shoulders;

(ii) if the fabric is stretched;

(iii) during the construction of the garment;

(iv) if the fabric is wet; and

(v) with time, due to the effects of normal wear.

The fabric composition of Solbari fabrics do not always present optimal surfaces for adhering aesthetic embellishments such as logo transfers. When placed under repeated usage, logos may crack or discolour, however this does not reflect any deterioration in the function of the product or its UPF 50+ rating.

We do not take any legal responsibility if these guidelines turn out to be incorrect at any point. 

Solbari sun hats and umbrellas do not provide protection against reflected or scattered solar ultraviolet radiation. 

Colors

Colors depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in color variations shown on the website.

Delivery

It is the customer's responsibility to ensure correct delivery address details are provided to Solbari at the time of placing the order.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Free shipping offer

Free standard shipping offer applies to orders over $100 USD after discount applied. Offer is valid on orders placed via www.solbari.com and for deliveries to United states addresses only.

Discount codes

To redeem an offer during an Offer Period, enter the advertised discount code into the promo code box during the checkout process. Each discount code cannot be used in conjunction with another offer. Offer excludes gift cards or previous orders. 

Promotional codes are for transactions on www.solbari.com and cannot be used in conjunction with any other offer or discount. The sum or percentage discount will be reduced from the order total excluding shipping costs.

Sale - Up to 40% off selected styles

Up to 40% off on selected ‘Summer Sale’ items on solbari.com is available for a limited time only. The duration can be changed at Solbari’s discretion. Prices are as marked online. Due to the high volume of demand, Solbari cannot guarantee stock availability during the offer period. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase. The offer is subject to our general Terms and Conditions. Sale items are final and will not be eligible for return, exchange or online vouchers unless deemed faulty. By purchasing a Final sale item, you agree that the item cannot be returned or exchanged. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt rather than the original retail price.

Multi-buy offers

The 20% discount applies to the lower priced item of the two. This offer cannot be redeemed for cash or used to pay for gift cards. Offer available while stocks last. This offer is valid for selected styles only, and you cannot mix and match between styles. Subject to availability, offer only on full price items.

Curved Face & Neck Gaiter UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Hand Covers UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve Rash Guard UPF50+ Aqua Sport Collection Buy 2 and receive 20% of the second and subsequent item.
Short Sleeve Polo Shirt UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Base Layer UPF50+ Coolasun Breeze Collection Buy 2 and receive 20% of the second and subsequent item.
Short Sleeve Polo Shirt UPF50+ Active Collection Buy 2 and receive 20% of the second and subsequent item.
Sun Protective Face Mask UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Arm Sleeves UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve Polo Shirt UPF50+ Active Collection Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve Polo Shirt UPF50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve T-Shirt UPF 50+ Sensitive Collection Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve T-Shirt UPF50+ Active Collection Buy 2 and receive 20% of the second and subsequent item.
Coolasun Turtle Neck Base Layer Buy 2 and receive 20% of the second and subsequent item.
Long Sleeve Loose Fit Swing top (sensitive) Buy 2 and receive 20% of the second and subsequent item.

 

Reviews submission competition

Eligibility: 
The draw is open to customers who have completed and submitted a product or site review. Each review counts as one entry, 1 winner will be drawn every month.

The prize draw:
The prizes will be drawn on the 15th of following month, the winners will be selected at random. 

Notification of Winners:
​Solbari will attempt to notify the potential winner within 5 business days of the drawing by email. If a potential winner does not respond within 7 days of the notification email, they will forfeit their prize, and a new winner will be selected at random.

The prize:
Prizes (total value of all prizes combined is USD$65) Solbari e-gift card. Unspecified expenses and taxes (if any) are the winner’s sole responsibility. The prize cannot be substituted or transferred; it is not redeemable for cash except where required by law.

 


Refunds, returns and cancellations

 

PLEASE NOTE: 

 

    • Due to hygiene reasons, we are not accepting returns or exchanges on items which cover the face and mouth as noted on the relevant product pages. 
    • Swimwear Bottom and Swimsuit: all swimwear should be tried on over underwear without removing the protective adhesive strip. In the interests of hygiene, returns will not be accepted if this strip has been removed or where it is obvious the item has been worn. 
    • Umbrella returns, exchange & refunds: 
      If you experience an umbrella manufacturing fault within the first 6 months of purchase, we will exchange or refund your original item.

Solbari does not accept cancellations or amendment of orders.

Our return and exchange policy is 30 days from when you receive the goods.

Returned goods will only be accepted if they are in their original condition, which means unworn and unwashed with all original tags still in place. If we deem that the good is not in its original condition, the customer will not receive a refund or exchange and the good will be sent back to the customer.

All exchanges are final and cannot be returned for a refund or further exchange. Order must be paid for in full prior to delivery.

Should you receive a damaged or incorrect item, please notify us within 5 business days of delivery. We will assess the item and if deemed damaged on arrival or faulty, will provide a replacement where possible or exchange.

We do not accept responsibility for parcels that are misplaced after they have been delivered and signed for.

We do not accept responsibility for returned goods that get lost in transit. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. 

 

Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times.

How will I receive my refund?

All refunds will be processed via the original payment method. If you would like to return a product that was purchased using a Solbari Gift Card, your refund will be credited in the form of another Solbari Gift Card. Costs of delivery, if any, will not be included in the refund.

Intellectual property

Copyright

All content on this web site, including text, graphics, logo, photographs, audio and video clips and data compilation is the property of Solbari or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Solbari and protected by Australian and international copyright laws.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

  • Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
  • commercialise any information, products or services obtained from any part of this web site without our written permission.

Trade marks

All related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Solbari. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Solbari's written consent.

Other product and company names mentioned in this web site may be the trade marks of other people or entities.

Nothing contained in the web site should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the web site without the express written permission of Solbari.

Errors and inaccuracies

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order). Prices and products are subject to change at any time without notice.

Liability

You agree that your access to, and use of, this website is subject to these Terms and Conditions and is at your own risk.

We are not liable to you or anyone else for any loss in connection with use of this website.

This website, and any information or content on this web site, are provided "as is" with all faults. Solbari make no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through this web site. Except as otherwise provided under applicable laws, neither Solbari nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if solbari.com is notified in advance of the potential for any such damages.

Solbari's blog is for information purposes only and does not constitute medical advice. For medical questions, you need to refer to your medical specialist.


International currency payments

The final price or cost charged by the credit card company may differ slightly from the price which appears on www.solbari.com when the pick a currency is chosen due to fluctuations in exchange rates.

Governing law

This agreement is governed by the laws of the State of Victoria within Australia and the parties must submit to the jurisdiction of the Victorian Courts within Australia.

If you do not understand these Terms and Conditions or you need more assistance, you can contact us.